AUERRO ("we," "us," "our") operates the website www.auerro.com. This policy explains what personal information we collect from visitors and customers, why we collect it, and how it is used and shared.
By using the Site, you agree to the collection and use of information as described here. If you do not agree, please do not use the Site.
Information We Collect
We collect two categories of information.
Device Information. When you browse the Site, certain information is collected automatically. This includes your IP address, browser type, device type, time zone, the pages you view, and how you arrived at the Site. This information is gathered through cookies, log files, and similar tracking tools placed on your device.
Order Information. When you make a purchase or attempt to make one, we collect your name, billing and shipping address, phone number, email address, and payment details.
Together, Device Information and Order Information are referred to in this policy as "Personal Information."
How We Use Your Information
We use Personal Information for the following purposes:
To process and fulfil orders, including payment, shipping, and order confirmations
To communicate with customers regarding their orders or inquiries
To detect and prevent fraud
To send promotional communications, where consent has been given
To analyse and improve the performance of the Site.
Sharing of Information
We do not sell Personal Information to third parties. We may share information with service providers who assist in operating the Site and fulfilling orders, including payment processors, couriers, and analytics providers such as Google Analytics. These providers are only permitted to use the information for the purpose of performing services on our behalf.
We may also disclose Personal Information where required to comply with an applicable law, regulation, or lawful request by a public authority in Pakistan.
Data Storage and Security
We take reasonable technical and organisational measures to protect Personal Information from unauthorised access, alteration, or disclosure. Where applicable, sensitive personal data is stored on servers located within Pakistan.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to the Site.
Data Retention
Order Information is retained for as long as necessary to fulfil the purposes described in this policy, or as required by law, unless a deletion request is made.
Your Rights
You may request access to, correction of, or deletion of your Personal Information by contacting us using the details below. We will respond to such requests within a reasonable time.
Cookies
Cookies allow the Site to function properly and help us understand how visitors use the Site. You may disable cookies through your browser settings, though doing so may affect certain features of
the Site.
Changes to This Policy
This policy may be updated periodically to reflect changes in our practices or for legal or regulatory reasons. The date at the top of this page indicates when it was last revised. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.
Governing Law
This policy is governed by the laws of Pakistan. Data protection in Pakistan is currently addressed primarily through the Prevention of Electronic Crimes Act, 2016, as amended, pending the enactment of dedicated data protection legislation.
Contact Us
For questions, concerns, or requests regarding this policy, please contact us at:
email